FAQ's
1. What credit services does Carter offer?
- Current Charge Accounts
- COD
2. What payment forms are accepted at Carters and Carters.bb?
You can use the following payment types:
Visa (online and store)
MasterCard (online and store)
Debit Card (store only)
Cave Shepherd Card (store only)
Authorized Cheque holders (store only)
Cash (store only)
3. What brands do we carry?
We carry a wide range of quality brands. Click here to see the brands we carry.
4. How can I return or exchange an item purchased in a store?
If you choose to return or exchange your item at one of our retail stores, please bring item in original packaging and your receipt or invoice with you to ensure a quick and easy return. To find your nearest Carters store, use the Store Locations, or you can call 1-246-431-1500 between 8am and 5pm (EST), Monday through Friday and 8am to 1pm (EST) on Saturday for assistance.
5. What if I receive a damaged product?
If you receive a damaged or defective product, contact us within 7 days from receipt. Please indicate if you want a refund or exchange of merchandise when you return your item at your nearest Carters location. To find your nearest Carters store, use the Store Locations, or you can call 1-246-431-1500 between 8am and 5pm (EST), Monday through Friday and 8am to 1pm (EST) on Saturday for assistance.
6. How do I cancel my online order?
Upon request, every attempt will be made to cancel your order. Unfortunately, if the order has been processed and the merchandise is in transit the order cannot be cancelled.
If the merchandise is in transit,
- You can refuse to accept the delivery and it will be returned to Carters for a refund.
- You can return the merchandise to your nearest store.
- Items MUST be unopened and in original packaging
7. How do I apply for a job at Carters?
To apply for a job at Carters, please visit our Career Center
8. How can I find out about sponsorship opportunities with Carters?
To learn more about Carters sponsorships, please visit Sponsorship Opportunities.
9. How do I calculate the dollar amount for my points?
Simple.. If you have xx,xxx points, multiply your points by 0.002 to get your dollar
value. EG 15,790 pts will be 15,790 x 0.002 = $31.58
10. Who do I contact with questions on product usage or project help?
To answer your questions and best serve your needs, we encourage you to consult with a any of our Hardwarians at your nearest Carters store. Our Hardwarians have extensive training and many are certified in their field of expertise. They can assist you with any project or product question you may have
11. Can I special order an item at Carters?
Carters has more than 35,000 items in stock, but did you know there is more than 10 times that amount available through our Special Orders that can be ordered according to your specifications.
If you have information about a product, but the item is not stocked in the store, a sales Hardwarian in the relevant department will direct you to our Purchasing Department and we may able to order the product for you. The more information you have about the product (manufacturer, model name, etc.), the easier it will be to locate it. Remember some items are not available for certain regions worldwide.
12. What is Carters Privacy and Security Policy?
We respect your time and privacy.
We promise not to market to you unless you ask.
We understand any hesitation you have in providing your personal information, that's why we promise
Any information you provide Carters will not be sold to anyone at anytime. At Carters your privacy is guaranteed
Your personal information will never be shared.
